{"id":475,"date":"2023-01-19T16:20:39","date_gmt":"2023-01-19T16:20:39","guid":{"rendered":"https:\/\/sfai-portugal.pt\/?page_id=475"},"modified":"2023-01-19T16:30:31","modified_gmt":"2023-01-19T16:30:31","slug":"resolucao-alternativa-de-litigios","status":"publish","type":"page","link":"https:\/\/sfai-portugal.pt\/en\/resolucao-alternativa-de-litigios\/","title":{"rendered":"Alternative dispute resolution"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"475\" class=\"elementor elementor-475\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59a0a6f elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"59a0a6f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-08105d5\" data-id=\"08105d5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5eb01c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"5eb01c8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b2a431c\" data-id=\"b2a431c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35a05bb elementor-widget elementor-widget-image\" data-id=\"35a05bb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.10.1 - 17-01-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/sfai-portugal.pt\/wp-content\/uploads\/elementor\/thumbs\/logo_portugal_transp-q155a1kgmz2dguaz7owfw8fyperbww8waekca6s6ww.png\" title=\"logo_portugal_transp\" alt=\"logo_portugal_transp\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-82a1840\" data-id=\"82a1840\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64dedfa elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"64dedfa\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-bars\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f2f9872 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"f2f9872\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-85a2bd4\" data-id=\"85a2bd4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c9ff9bd elementor-widget elementor-widget-heading\" data-id=\"c9ff9bd\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.10.1 - 17-01-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Alternative dispute resolution<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ec93b7 elementor-widget elementor-widget-spacer\" data-id=\"3ec93b7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.10.1 - 17-01-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-888d413 elementor-widget elementor-widget-text-editor\" data-id=\"888d413\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.10.1 - 17-01-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Iremos fazer de tudo para que nunca precises mas&#8230;<\/p><p>A Uni\u00e3o Europeia criou um site para apoiar os consumidores na apresenta\u00e7\u00e3o das suas reclama\u00e7\u00f5es sobre qualquer lit\u00edgio em que estejam envolvidos. Portanto, se achares que n\u00e3o nos portamos bem contigo disponibilizamos aqui toda a informa\u00e7\u00e3o para que possa exercer o teu direito de reclama\u00e7\u00e3o junto de uma entidade oficial, terceira e imparcial ao processo.<\/p><p><strong>O QUE \u00c9 A RESOLU\u00c7\u00c3O ALTERNATIVA DE LIT\u00cdGIOS?<\/strong><\/p><p>A resolu\u00e7\u00e3o alternativa de lit\u00edgios \u00e9 a possibilidade que todos os consumidores t\u00eam ao seu dispor de recorrer e entidades oficiais que os ajudem na resolu\u00e7\u00e3o, ou orienta\u00e7\u00e3o de algum conflito, antes de abrirem processos litigioso nos Tribunais. Regra geral, o procedimento \u00e9 o seguinte: o cliente pede a um terceiro imparcial que intervenha como intermedi\u00e1rio entre si e o comerciante que \u00e9 o alvo da sua reclama\u00e7\u00e3o. O intermedi\u00e1rio pode sugerir uma solu\u00e7\u00e3o para a sua reclama\u00e7\u00e3o, impor uma solu\u00e7\u00e3o a ambas as partes ou reunir as partes para encontrar uma solu\u00e7\u00e3o.<\/p><p>Provavelmente j\u00e1 conheces o conceito de resolu\u00e7\u00e3o alternativa de lit\u00edgios por outro nome: &#8220;media\u00e7\u00e3o&#8221;, &#8220;concilia\u00e7\u00e3o&#8221;, &#8220;arbitragem&#8221; ou &#8220;comiss\u00e3o competente no \u00e2mbito dos lit\u00edgios de consumo&#8221;.<\/p><p>A resolu\u00e7\u00e3o alternativa de lit\u00edgios \u00e9, por norma, menos dispendiosa, menos formal e mais r\u00e1pida do que a via judicial.<\/p><p>Partilhamos aqui os sites de algumas dessas entidades que poder\u00e3o ajudar-te a apresentar as tuas reclama\u00e7\u00f5es:<\/p><p>CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<br \/><a href=\"https:\/\/www.cniacc.pt\/pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.cniacc.pt\/pt\/<\/a><\/p><p>Centro de Arbitragem de Conflitos de Consumo de Lisboa<br \/><a href=\"http:\/\/www.centroarbitragemlisboa.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/www.centroarbitragemlisboa.pt\/<\/a><\/p><p>Centro de Arbitragem de Conflitos de Consumo do Vale do Ave\/Tribunal Arbitral<br \/><a href=\"http:\/\/www.triave.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/www.triave.pt\/<\/a><\/p><p>CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)<br \/><a href=\"http:\/\/www.ciab.pt\/pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/www.ciab.pt\/pt\/<\/a><\/p><p>CIMPAS \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Provedoria de Seguros<br \/><a href=\"https:\/\/www.cimpas.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.cimpas.pt\/<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfa7447 elementor-widget elementor-widget-spacer\" data-id=\"bfa7447\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios Iremos fazer de tudo para que nunca precises mas&#8230; A Uni\u00e3o Europeia criou um site para apoiar os consumidores na apresenta\u00e7\u00e3o das suas reclama\u00e7\u00f5es sobre qualquer lit\u00edgio em que estejam envolvidos. Portanto, se achares que n\u00e3o nos portamos bem contigo disponibilizamos aqui toda a informa\u00e7\u00e3o para que possa exercer o teu [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-475","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sfai-portugal.pt\/en\/wp-json\/wp\/v2\/pages\/475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sfai-portugal.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sfai-portugal.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sfai-portugal.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sfai-portugal.pt\/en\/wp-json\/wp\/v2\/comments?post=475"}],"version-history":[{"count":16,"href":"https:\/\/sfai-portugal.pt\/en\/wp-json\/wp\/v2\/pages\/475\/revisions"}],"predecessor-version":[{"id":505,"href":"https:\/\/sfai-portugal.pt\/en\/wp-json\/wp\/v2\/pages\/475\/revisions\/505"}],"wp:attachment":[{"href":"https:\/\/sfai-portugal.pt\/en\/wp-json\/wp\/v2\/media?parent=475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}